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Business Support Analyst

Reward: 500 €

Type of contract: Freelance

Sector: HealthCare

Region: Antwerpen

Date: from 12 February 2018 to 31 December 2018

Client :

Pharma company located in Beerse.

Description :

As Business Support Analyst, you provide the first point of contact support for the Business Help Desk (L3) for incoming calls from L1/L2 helpdesk support. You are responsible for providing excellent customer service and support for all in-scope business groups, products, policies and procedures as well as navigational and application assistance. You will proficiently support multiple call flow queues (Platform, Integration, Mobile Device, App, …) while performance remains at the correct service level or better. You will provide solid knowledge within subject matter specialties.



* You have a bachelor's degree
* Some flexibility in working hours is required
* You are able to work on multiple simultaneous tasks with limited supervision
* You are a quick learner and motivated self-starter
* You possess excellent customer service, interpersonal, communication and team collaboration skills
* You can follow change management for internal guidelines
* You are fluent in English and Dutch (spoken and written)

Freelance contract until 31/12/2018 (extendable).



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