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Customer consulting practice Lead

Reward: 1000 €

Type of contract: Employee

Sector: Business & Management Consulting

Region: Brussel/Bruxelles

Client :

We usually describe ourselves as top-line architects. Our advice spans the whole range of our clients' commercial activities, examining price, channels, sales, communication, products and services.

Description :

Our Customer consulting services focus on improving our clients' revenues and growing the profitability of their business. We usually describe ourselves as top-line architects. Our advice spans the whole range of our clients' commercial activities, examining price, channels, sales, communication, products and services.

Demand for our services is growing quickly and therefore we'd like to reinforce our team with a CUSTOMER CONSULTING LEAD.

As the Lead in one of our fastest-growing practices, this individual will provide inspiring leadership on multiple dimensions - customer strategy, senior client leadership, thought leadership, and collaborative leadership within the Practice, industry verticals, and throughout the Firm.

The successful candidate will be recognized as a digital customer experience thought leader, with a demonstrated track record in digital strategy & transformation. They will be recognized for their ability to develop major client relationships through their prominence, professional network, previous client impact, and domain expertise. In addition, they will have demonstrated a commitment to building a practice and proven success in developing a go to market strategy, assets and high performing teams. This individual will support key industry verticals and must be comfortable working in a heavy cross functional, matrixed organization and be able to collaborate on strategic initiatives.

Role and Responsibilities 

  • Core member of leadership team responsible for providing strategy & consulting services, devising innovation strategy and roadmap for end to end transformational engagements in collaboration with subject matter experts, consultants, technologists and creative teams.
  • Build senior level advisory relationships with existing and potential Clients; convert relationships with executives into long-term consulting relationships that extend across multiple assignments over time.
  • Leverage disciplined approach to new business development activities and compelling pursuit strategies in support of aggressive growth plans.
  • Participate directly on consulting assignments, helping to direct oversight of the engagement and interacting with clients as the senior member of the team.
  • Help recruit, develop, and retain other consulting professionals to support the firm's ambitious growth targets for the Practice.

Basic Qualifications

  • Minimum 10+ years of strategy, operations & process consulting with extensive cross-industry experience in digital strategy and transformation (i.e. digital marketing, ecommerce, operations, collaboration, customer experience and/or innovation)
  • Proven ability to operate successfully in a collaborative, matrixed global organizational structure
  • Minimum 5 years of experience in business development, including identification of leads and opportunities, pre-sales and post-sales support and client relationship management
  • Ability to communicate verbally and in writing strategic digital concepts to all audiences

Preferred Qualifications

  • Extensive work with the C-suite and executive teams on topics such as:
  • Digital Strategy & Transformation
  • Customer Strategy
  • Business solution design
  • New business model development
  • Workshop design and facilitation
  • Emerging Technologies and platforms
  • Multi-channel & Omni-channel excellence
  • Marketing toolsets (social, mobile)
  • Risk assessment and mitigation
  • Real-time Analytics, Big Data & Automation 
  • Ability to rapidly frame business challenges and develop logical approaches leveraging digital capabilities.
  • Broad and diverse cross-industry experience with depth of exposure to one or more of the following industries: Retail, Consumer Goods, Banking, Financial Services, Healthcare, Life Sciences, Media & Entertainment
  • Proven ability to generate business and spearhead elevation of portfolio client engagements to their next level of growth 
  • Superb team building skills with a predisposition to building consensuses and achieving goals through collaboration.
  • Strong ability to develop strategies and thought leadership, consider multiple points of view and the impacts on strategic goals within the organization, infrastructure, teams, etc.
  • A positive, results oriented style - high level of energy, sense of urgency, creativity, and decisiveness coupled with the ability/willingness to work hard and well under pressure.
  • An engaging/open interpersonal style complemented by the analytical pragmatism necessary to quickly dissect highly complex issues.
  • Ability to establish immediate credibility among peers, a professional who is respected for his/her intelligence and technical expertise.
  • Master's Degree in Business / Management highly preferred
  • You are fluent in either Dutch or French and English.

Personal attributes

The successful candidate will be entrepreneurial, enterprising, collaborative and personable; Possessing gravitas, sound business acumen and strong leadership skills necessary to grow, support, and sustain this key practice.



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