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IT 2ND LINE SUPPORT ANALYST

Reward: 1000 €

Type of contract: Employee

Client: Xpertize

Sector: IT

Region: Brussel/Bruxelles

Client :

iStorm Projects Sourcing practice (powered by Select Group) is a fast, fresh and flexible expertise provider.

Our experts support international organizations, public institutions as well as small, fast-growing companies both in project teams and as individual professionals.

Together with our iStorm Academy, we focus on our client's business drivers to offer consultancy services

Description :

Duties and responsibilities

* To provide 1st, and 2nd line IT support to internal employees, assisting them with PC, Server, networking and hardware problems via phone, email or onsite visits.
* To work effectively and productively with an external IT infrastructure outsourcing partner, ensuring SLA and Contract Management
* To take ownership of user problems, perform a technical diagnosis and contribute to fix the issue in coordination with outsourcing partner
* To document all calls and solutions in the CMDB and for Knowledge Management purposes
* To maintain user security on all systems
* Supporting users in the use of IT equipment by providing necessary training and advice

 

Desired profile

* 2-3 years of professional experience in a similar position
* Excellent communication and collaboration skills
* Automous
* Languages: English, French and Dutch
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
* Networking Experience (LAN, WAN, Wi-Fi, Video Conference)
* Knowledge of Active Directory (AD)
* Experience troubleshooting MS Office
* Remote Access tools such as Log Me In or PC Anywhere
* Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills

 

Offer

* Career opportunities
* An attractive salary with extra benefits
* Trainings and certifications

 



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