Search a job

IT Infrastructure Service Delivery Manager

Reward: 500 €

Type of contract: Freelance

Sector: Technical, Engineering & R&D

Region: Brussel/Bruxelles

Date: from 01 October 0000 to 31 March 2018

Client :

Based in Brussels, our client is a multinational corporate leader in the utilities sector

Description :

* Develop Operational Level Agreements (OLA's) and budget agreements for your customers
* Track the defined Operational Level Agreement against performance target for your customers and identify the missed targets, request service improvement actions, make sure action plans are made and followed up and raise issues to your management
* Provide support and information to the Customer Relationship department (account managers)
* Provide support and information to the Program Management department (IT Project managers)
* Prepare reporting on Service Level Achievement for delivery to customers and management
* Collaborate with the Operational Change and Planning team to Manage Change, Service Level and Problem
* Initiate a problem team
* Contribute to the maintenance of the service catalog
* Participate in the definition of the Service Level management processes and implement them

* Strong technical background in IT Infrastructure Operations (Storage, Data center, DB, SAP, ...)
* Good knowledge of IT infrastructure and planning & control
* Have overall knowledge of ITIL methodology
* Service minded, stress resilient and having strong negotiation skills
* Experience in managing and negotiating Service Level Agreements
* Languages : French - Dutch - English


6+ month freelance mission (extendable)