Service Manager for the Onsite Project division

Client :

Our client is a global leading company in Field Services, Remote Services and Application Services.

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Description :

JOB DESCRIPTION

• Understands the client's complex business problems and prepare project plans, procedures and implementation schedules to address them.
• Scopes the work required and is accountable within the framework of the Project Management and Service Delivery Methodologies for the development of workable project plans and financial models.
• Solves problems to the satisfaction of both the customer and the company.
• Is accountable for the relationship with clients regarding solutions, project expectations, execution and issues arising.
• Negotiates with clients on project parameters and ensures contractual commitments, obligations and performance levels are met.
• Identifies and exploits opportunities for new business with clients (pre-sales activity).
• Uses corporate IP (knowledge bases) wherever possible and contribute to it by materialising experience gained in projects.
• Knows, understands and applies corporate standards (methods, tools and processes) : ITIL V3, PRINCE 2
• Assigns resources, monitor progress and take corrective action to deliver solutions within project budget and time lines.
• Selects, develops and leads diverse teams of people, either on specific projects in the short or long term or with regard to several projects on an ongoing basis.
• Produces reports for the company and the client as required.
• Supports and coaches more junior colleagues as appropriate.
• Manages the risks of the project and takes appropriate preventative action
• Carries Profit & Loss responsibility

 

PROFILE

• Typically degree qualified with at least 5 years' experience
• Experience in service management for European Institutions is a plus!
• Certifications (ITIL V3, PMI or Prince2 Practioner) and experience of managing/ co-ordinating projects.
• Excellent communication skills (verbal-written) in French, English and Dutch