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Technical ICT Responsible Top Company

Reward: 1000 €

Type of contract: Employee

Client: Xpertize

Sector: Business & Management Consulting

Region: Brussel/Bruxelles

Client :

My client is recognized as one of the top international management consultancy firms. They assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement. You will be the Single point of contact for all IT in Belgium (120 people). If you are looking for a challenging job in a nice environment, then you are made for this job!

Description :

Job description:

* This position's primary role is to service the IT support needs of their user base in a demanding results-oriented environment. This role is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem solving techniques, while maintaining a high level of customer satisfaction. A key component of the support operation is the use of the HD+ ticketing and inventory system.
* There is a wide range of software and hardware challenges that Analysts are expected to troubleshoot and resolve in a timely and effective manner.
* Demonstrate the advanced skills and capabilities required to be the primary contact for IT related problems and issues reported by their customers.
* Proactively follow up on emerging trends in the ticketing system, reporting any identified issues to the regional and global support teams.
* Demonstrates high level troubleshooting and problem resolution skills that are required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.).
* Monitor backups and periodically test restoring backed-up data.

Your Profile:

* Excellent customer service skills are paramount to success in this position

* Demonstrated ability to be empathetic with the IT end-user experience
* Possess the aptitude or experience to provide proactive service to our customers
* Demonstrates a results oriented approach to customer service
* Demonstrated skills in support of the following:

* Microsoft OS, Microsoft Office, Microsoft Server, Active Directory account management

* Troubleshooting VPN Remote Access
* Support a broad range of mobile solutions and some experience with Good or other MDM applications

* A Bachelor degree & 2-4 years previous corporate experience is preferred
* Strong time management and prioritization skills in a multi-tasking environment
* Ability to work well in a team environment, support other members of the TSG team as they support our customers
* Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

The offer:

* An attractive salary
* A challenging job in an international company
* Career opportunities