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Medical Software Support Engineer

Prime: 1000 €

Type de contrat: Employé

Client: Xpertize

Secteur: IT

Lieu: Vlaams-Brabant

Client :

The Medical Software Support Engineer will apply technical and functional expertise, customer relationship building and communication skills in order to deliver high-level support of our software solutions deployed in hospitals.

This support includes, but is not limited to: installation, deployment and upgrade of the software in hospital infrastructure; registration, follow-up and answer of the technical and functional questions raised by our users by providing solutions; collection of all information needed to facilitate the identification and reproduction of issues by the R&D support team; collaboration and training with hospital IT staff to guarantee that the customer organization is able to perform the daily sanity checks of the system.

Description :

As one of the primary customer-facing advocates, the Support Engineer is a member of the Technical Services team and interact with the Software Implementation and the Product Management.

The Medical Software Support Engineer supports a large amount of customers and must be able to identify, prioritize, manage, and communicate issues both internally and externally.


* Functional and technical evangelist regarding medical applications
* Provide assistance to customer through service desk communication channels (phone, mail, on-site, …)
* Issue registration, documentation and follow-up making use of the global R&D support team located abroad.
* Perform installation and upgrades of server-side software within hospital infrastructure (this is mainly performed from remote).
* Training of hospital IT staff to deliver technical and infrastructure explanation



* Experience with software, hardware, and integration applications
* Bachelor's degree prefer in Computer Science or equivalent experience
* SQL and RDBMS knowledge (MS SQL Server, Oracle, mySQL)
* Basic scripting and programming skills
* Strong oral and writing communication skills
* Ability to define priorities and to escalate when needed
* Languages : English (fluently) - French - Flemish


We offer you :

* An exciting job in a friendly and professional team
* An environment that encourages personal growth and pro-activity
* A competitive package (company car, insurance, laptop, phone, etc…