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Online gaming Operations Manager

Prime: 1000 €

Type de contrat: Employé

Secteur: Internet

Lieu: Brussel/Bruxelles

Client :

Our client is a leading company in the field of online gaming solutions.

Description :

Job Description

We are looking for a Land based Operations Manager for our business activity in Belgium for our Retail product. The daily work will include training, manage; support and coordinate all the rollout activities of one our biggest clients in Belgium and facilitate communication between shops and technical teams.

The candidate needs to be proficient in:

  • Sportsbetting field.
  • "Betshop" operations or "retail store" operations or other cash-based business.
  • Efficient verbal and written communication on e-mail and chat
  • Documenting requests and issues in clear and concise manner
  • Spoken French and/or Dutch are mandatory. German optional. 
  • Spoken and written in English. 
  • Driving license and willingness to drive between the shops.

Responsibilities

  • Handling customer requests and providing timely responses.
  • Providing training to customers as required.
  • Problem troubleshooting to resolve issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

 



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