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Business Process Analyst CRM

Beloning: 1000 €

Contracttype: Bediende

Sector: Telecom

Plaats: Brussel/Bruxelles

Klant :

My client is a company employing 1500 people in Belgium. They are located in the North/East of Brussels.

My client evolves in a very fast-moving industry. To help them face large transformation projects but also to help them in the continuous challenges, they are currently looking for a Business Analyst CRM.

Beschrijving :

Your responsibilities

- You understand business needs, business processes, user experience and challenge business requirements
- You act as a bridge between business & ESP
- You discuss technical feasibility and propose simplification
- You define and document the project scope
- In collaboration with the IT architect, you analyze and define the best solution taking technical, budget and quality constraints into account

Your profile

- You have a Bachelor or Master Degree
- You have experience in Business Process Analysis, ideally in a multi-cultural environment
- You can understand complex issues and translate them into processes
- You have an assertive personality and are able to work in a fast-paced team environment
- You have relevant expertise in at least one of the following capabilities:

- CRM Software Suites

- Case Management

- Campaign Management

- Sales Force Automation (SFA)

- Document Management


- Attractive salary with bonus system

- Wide selection of company cars including fuel card

- 32 days of holiday

- 1 day/week homeworking

- Flexible working hours

- Meal vouchers

- Pension & insurance plan

- 125€ net expenses

- Smartphone and laptop

- ...

Are you interested in knowing more? Send me your CV and let's discuss it!